Frequently Asked Questions

Are your products authentic?
Yes. All products sold by Fundom are 100% authentic and officially licensed. We do not sell replicas, bootlegs, or unauthorized merchandise.

Are your items officially licensed?
Yes. We source products directly from authorized manufacturers and distributors such as Banpresto, FuRyu, Taito, and other licensed brands.

Where do you ship from?
All orders ship from the United States. We do not ship products directly from overseas factories.

Do you have physical store locations?
Yes. Fundom operates physical retail locations in the United States in addition to our online store.

What condition are the items in?
All items are new, authentic, and factory sealed unless clearly stated otherwise in the product description.

What is your return policy?
Returns are accepted in accordance with our posted return policy. Items must be unopened and in original condition unless defective.

How can I contact Fundom?
You can contact us through our website contact page or by visiting one of our physical store locations in the United States.