Please note that we do not accept returns or exchanges on Funko products, and all sales of Funko products are final. However, if you receive an item that is not in the condition advertised, we are happy to assist you. In such cases, we kindly request that you send us photos of the item via email to CS@FUNDOM.COM within 5 days of receipt. This allows us to assess the damage and work with you to find a suitable solution.
We take great care in ensuring that all of our products are of the highest quality and are accurately described on our website. However, we understand that in rare cases, issues may arise during shipping or handling. That's why we are committed to working with our customers to address any concerns in a timely and efficient manner. If you have any questions or concerns about our returns and exchange policy, please do not hesitate to contact our customer service team for assistance.
Click the profile icon in the store's navigation, or go to the refund policy or a returns page, and then request a return.
1. Log in to your account:
1. In the Email field, enter your email address, and then click Continue.
2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
3. Go back to the online store, and then enter a six-digit verification code.
2. Click the order that you want to submit the return for.
3. If your order has more than one item, then select the items that you want to return.
4. Select a return reason and add a note for the store.
5. Click Request return.
If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.