Handling We ship all orders out within 24 hours, 6 days a week. Regular processing time is between 8AM and 9AM EST.
Returns Please contact us to receive a label to send the item back for a refund or replacement. We will respond within 24 hours to your inquiry. All returns are processed within 24 business hours of their delivery to us and no restocking fees or any other fees are applied.
Pre-orders Items that are pre-orders include a ribbon on the picture and are marked in the listing as a pre-orders. These items will take longer to ship as they are yet to be released or received from the manufacturer.
Item condition and packaging All products are brand new, in their original packaging with all original tags and/or accessories.
Packing Toys, collectibles, and sensitive items are all wrapped and boxed for their protection. Any less sensitive items, such as clothes or socks, are shipped in standard shipping bags.
Shipping labels All orders are shipped to the address input during the checkout process. Unfortunately, we may be unable to customize these details once an order has been placed. Please contact us as soon as possible if you need to make any changes or need to cancel the order. Please note that once the order has been processed, we are unable to customize or cancel it.
The carrier used to ship your order may vary depending on your location and the size of the order. The most common carriers are USPS, UPS, and Asendia (international only).
Customizations and special requests Unfortunately, we are unable to customize the actual items. However, we may be able to fulfill certain packing or shipping requests.
Please contact us at firstname.lastname@example.org with any questions or requests.